"There is very little difference in people, but that little difference
makes a big difference."
Optimism is the constant companion of high-performing salespeople.
It's their trademark, their way of life. Optimism is the difference that makes a
big difference.
The traditional formula for success has looked something like this:
Talent + Motivation = Success.
Psychologist Martin Seligman suggested some new formulas:
Talent + Motivation + Optimism = Success
Talent + Motivation + Pessimism = Failure
Talent + Motivation + Pessimism = Failure
The idea is that you can have both talent and motivation and still
fail if you don't have optimism. The critical ingredient in the success formula
is optimism.
Talent has been shown to be largely inherent. It's
not something you learn. You can sharpen it. You can focus it, but it is
depressingly hard to increase.
Motivation can be boosted rather easily. In a
30-second bite, clever advertising can motivate you to buy. Motivational
speakers and seminars pump up participants to exuberance. The trouble is more
pumping is needed in a week or a month.
Research has revealed a measure of optimism is a more
effective predictor of a salesperson's survival and success than career
assessment profiles. Salespeople with the highest optimism scores tend
to produce the highest dollar volume. These are the salespeople who make the
second and third call, and the fourth and fifth call. And they make each,
optimistically.
Optimists believe good events are going to continue; bad events are
transitory.
In school, Thomas A. Edison was classified as "confused & not
teachable" by his teachers. He was totally deaf in his left ear and impaired in
his other ear. Edison experimented many thousands of times before he invented an
acceptable incandescent lamp in 1879, and perfected it in 1880. Edison once
said, "I have not failed 700 times. I have not failed once. I have succeeded in
proving that those 700 ways will not work. When I have eliminated the ways that
will not work, I will find the way that will work." And, "discontent is the
first necessity of progress."
The good news is you can learn to think optimistically. The result
is energy. The result is eagerness to make the next call. The
result is enthusiasm on that interview. The result is success!